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Interstellar Systems 

Get in Touch

626-340-0938

Duarte, California

Thanks for Contacting Us!

FAQ

Frequently Asked Questions

  • Lead Time
    Depending on your product, the lead time can range anywhere from 1 to 3 weeks. However, if you need a rush order, we can see what we can do for an additional cost.
  • Shipping Speed
    We offer expedited shipping as an option. Once your order is finished with manufacturing, shipping can be anywhere from 1-5 days based on your selected shipping method!
  • Return Policy
    Everything is made to order so unfortunately, we do not accept any exchanges or returns. However, if your order has a defect, then we will be more than happy to exchange for you!
  • Do you need a urgent/rush order within a week time frame?
    If you have an urgent or rush order, we can see what we can do for an additional cost.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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